How to report a repair

Repairs should be reported to us using the following two options:-
  1. Call us on 020 77376000 during our office hours (9.30am – 5.30pm, Monday – Friday) and speak to your Property Manager. If your repair problem is an emergency and during ‘out of work hours’, you can either phone the above office number and our answerphone message will give you our emergency ‘out of hours’ mobile number to call or you can directly phone our emergency ‘out of hours’ mobile number which is 07828635094 and leave a message. We will return your call a soon as we can. PLEASE DO NOT CALL OUR ‘OUT OF HOURS’ NUMBER DURING OFFICE HOURS – THIS NUMBER SHOULD BE USED FOR EMERGENCIES ONLY.

  2. Online 24 hours a day by completing the form below. Your Property Managers are who are both responsible for organising all repairs within their individual property portfolios. When reporting a repair to your Property Manager please be ready to provide us with the following information:-
    • Your name, address and daytime telephone number
    • As much information about the repair as possible, including details about the fault and, to help us further, its Page and Repair/Fault number (i.e. according to our Repair Handbook below).
    • Whether you have reported the repair before.
    • If you experience water leaking, lack of hot water, no running cold water or see dangerous sparks from an electrical point, you must call us immediately. If you smell Gas please contact National Grid (Transco) immediately on 0800 111 999.

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